Pierce Professional Resources

Business Analyst/Support Specialist

7 months ago
Job ID
# of Openings
Information Technology


A financial services company in the Steele Creek/Ayrsley area has an opportunity for an entry level business analyst/support specialist to support their proprietary online financial reporting applications, ReportBuilder and ArcReporting. These applications produce quarterly, semi-annual and annual reports for mutual funds. The analyst will work directly with the clients providing technical support and continuous training in support of the existing self-service model. They may also work closely with internal groups such as Product Development to ensure the needs of the clients are met through continual system enhancements. The analyst will be responsible for understanding the flow of data and the interconnectedness of mutual fund information and how it flows through the ReportBuilder/ArcReporting platforms.


Providing technical support and troubleshoot day-to-day production related issues
Serve as SME responsible for solving complex issues within the applications
Data mapping and processing (includes understanding and writing of business rules as it relates to client data)
Statement building (ensuring proper flow of data from databases to automated output-ready statements)
System UAT/QA testing (including product upgrades)
Creating documentation for clients (training materials)
Managing ad-hoc projects both individually and as part of a group (scheduling and leading meetings, maintaining issue logs)
Involvement in requirements definition/documentation for product releases and system upgrades



Bachelors Degree in Business or Information Systems
Strong technical skills with a focus on complex applications or aptitude to learn a complex application
Troubleshooting, resolving, and responding to 2nd level support issues
Proficient with Excel: v-lookups, if/and/or statements
Ability to work well as a member of a 10 person team
Candidate has the ability to successfully manage projects independently
Candidate has the ability to work with others to meet deadlines and achieve goals
Create clear, concise, and meaningful messages, both verbal and written, providing clients with required communication and feedback
Adaptable to changing environment and workload
Prior experience in mutual funds a plus


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